Before you book
You may register only one account under your e-mail address. Consequently, it is not possible for several persons (e.g. members of the same family) to each register an account under their names and still use the same e-mail address. If you encounter a problem in registering your customer information, this may be because your e-mail address is already registered. Instead, request your logon information, and it will soon be sent to your e-mail address. If you continue to encounter problems, see Contact Us.
You log on using your e-mail address and a password. If your logon fails, it may be because you previously had several different accounts registered under the same e-mail address, and we therefore deleted your account. Try requesting your logon information. If you continue to encounter problems when logging on contact our customer service through Contact Us. Also review the information under My Account.
Your booking will be saved on My Account. Here you can see whether or not your booking has been processed, your payment has been received, and the tickets have been sent. You will also receive a confirmation sent to your e-mail address. If you have received a PIN code at the time of booking, this will be saved under "View orders" Click on the booking number.
You can only cancel unpaid tickets. Log on to My Account, and void the booking. Bookings (unpaid) that are not picked up within a given time are automatically voided.
Cancellation of unpaid reservations
Reservations that are to be paid cash, by bank or postal giro must be paid before the last payment date. If a reservation is not paid in time the reservation is automatically cancelled.
If booking is too close in time to the event, the organiser may sometimes close the booking.
If this happens, booking can be done by phone to 077-170 70 70 or at the venue. Most tickets can also be purchased directly through the Ticnet outlets on the same day as the event.
Cancelling a payment
Purchased tickets cannot be refunded or exchanged for other tickets. Please note that tickets that have been paid directly at the time of booking shall be considered as purchased. The Swedish Remote Contract Act does not apply to the purchase of tickets to events.
Book through the venue.
Seats for disabled persons
Book through 077-170 70 70
Booking from outside of Sweden
Most events handled by Ticnet.se can be booked by residents of foreign countries. You pay directly at the time of booking. If booking is not possible, please contact the venue or our Callcenter at +46 77 170 70 70.
Your details are registered here. In addition, this is where you'll find your bookings and any PIN codes you may have.
Log onto My account with the help of your e-mailaddress and password, which was sent to your e-mail address after registration.
Changing personal and contact details
Go to My account and change your details.
Forgot your password?
Enter the e-mail address you used in order to register in the log on field, and we'll e-mail your information back to you.
A unique e-mail address for each account
You may only register once under your e-mail address. This means that each account must have a unique e-mail address, and belong to one individual. If you encounter problems in registering a new account, the reason may be that your e-mail account has already been registered. Instead, request your logon information by e-mail. If you continue to encounter problems when registering or logging on, contact our customer service through Contact Us. You may register only one account under your e-mail address. Consequently, it is not possible for several persons (e.g. members of the same family) to register one account per name and still use the same e-mail address.
In order to subscribe to the newsletter, you first must create an account on Ticnet.se. When creating your account check the newsletter box. To terminate your subscription, log on to My Account and remove the checkmark from the check box.
Why should I have Ticnetâ€™s cancellation insurance and what does it involve?
If you become ill, injured or suffer an unexpected sudden event which means that you cannot attend the booked event, you get your ticket purchase refunded via Ticnetâ€™s cancellation insurance. If you do not have cancellation insurance, you lose the entire ticket price.
How do I purchase Ticnetâ€™s cancellation insurance?
You book the cancellation insurance together with the booking of the ticket on www.ticnet.se. The cancellation insurance shall be purchased for all tickets in the booking, maximum 12.
What is serious and unexpected?
It must be something you are unable to influence yourself. Here are some examples:
- If you or a close releative falls ill
- If a co-insured person in your group (maximum 12 persons) falls ill
- If you are going by car to the event and the road is closed due to a traffic accident
- If there is an incident in your home, for example burglary, water damage, fire or similar
YOU MUST BE ABLE TO VERIFY THE REASON FOR YOU CANCELLATION BY A CERTIFICATE FROM THE DOCTOR, POLICE, AUTHORITIES OR OTHER IMPARTIAL PERSON!
Who is impartial?
Someone to whom you do not have a near relation. For example parents, children, brothers and sisters, partners and friends are considered partial
How late can I cancel my ticket?
The cancellation shall be made before the event begins.
How do I cancel?
If you want to make a claim please contact Falck TravelCare, Box 44024, 100 73 Stockholm, Sweden. Telephone number:+46 8 587 717 21. E-mail address:firstname.lastname@example.org.
If I am on my way to the event and something happens which means that I cannot attend the event, and I do not have access to a computer with Internet, what should I do?
If you call Falck TravelCare after opening hours, you can file a claim, as stated above, as soon as possible afterwards.
When do I get the money back for the ticket?
Normally you will get your money back within one to two weeks.
Will I get all the money back?
Yes, you will get the entire cost of the ticket back, including any service charges, minus the insurance premium. Remember that you need proof of certification.
Is there any excess?
The insurance applies without excess!
Allianz Global Assistance is one of the largest actors on the European market for insurance. Ticnet has produced this cancellation insurance in cooperation with Allianz Global Assistance, and Allianz Global Assistance handles all the claims.
We do not replace lost tickets.
Cancellation or rescheduling of events
You are responsible for finding out whether an event has been cancelled or rescheduled. In the event of a cancelled or rescheduled event, Ticnet.se shall not be liable for any refund or redemption. Instead, please contact the arena and/or organiser directly. Service fees and postage will not be refunded in the event of a cancelled or rescheduled event. You can find a list of cancelled event under Current information on the home page.
Rating & Reviews
How do I write a review on Ticnet.se?
- Search for an artist, a team or a show you wish to review on Ticnet.se, then scroll down to Fan Reviews and click the “Write a review” button.
- More infor here: http://www.ticnet.se/help/reviews.en-us.html
How do I get my review published?
- To get your review or comment published, please make sure to:
- Keep your review focused on the artist/event
- Avoid writing about customer service; contact us here instead if you have issues requiring immediate attention
- Refrain from mentioning competitors or the specific price you paid
- Do not include any personally identifiable information, such as full names, phone numbers etc
- Customer Ratings and Reviews terms and conditions: click here.
About Hotel booking through Hotelzon Netbook
Ticnet.se cooperates with Hotelzon Netbook where you as a Ticnet-member is offered hotel rooms with a discount.
All questions concerning your hotel booking is to be asked directly to the hotel.